FAQ

We've put together answers to the questions we get asked most, so shopping
with Shed Works is as simple and transparent as possible.

SHIPPING & DELIVERY

Q: Do you offer free shipping?
A: Yes. We offer free shipping on orders delivered within the United Kingdom.

Q: How long does delivery take?
A: - Orders are processed within 1 to 2 business days (Monday to Friday).
   - Once processed, shipping usually takes 5 to 7 business days.
   - All together, you can expect your order in around 6 to 10 business days.

Q: Can I track my order?
A: Definitely. Once your shed ships, you'll get an email with your tracking
   number. Tracking usually becomes active within 24 to 48 hours of dispatch.

YOUR ORDER

Q: Will I get an order confirmation email?
A: Yes, as soon as your order goes through, we'll send a confirmation email
   with all the details.

Q: Will my shed arrive assembled?
A: No, our sheds arrive flat-packed for delivery. Each one comes with
   assembly instructions, and estimated build time is listed on the product
   page where available.

RETURNS & WARRANTY

Q: What's your return policy?
A: You'll find the full details, including eligibility and timelines, in our
   Return & Refund Policy. It walks through exactly how to start a return
   and what conditions apply.

Q: How do I request a return?
A: Just email us at support@shedworks.shop with your order number and
   the reason for your return, and we'll take it from there.

Q: Are any items excluded from returns?
A: Items that arrive used, assembled, or without their original packaging
   generally can't be returned. Any product-specific exceptions will be
   noted on that product's page before you buy.

Q: Do your sheds come with a warranty?
A: Most of our sheds come with a manufacturer's warranty covering material
   and build defects. Warranty length varies by product, so check the
   individual product page or get in touch and we'll confirm the details.